Refund and Cancellation Policy

Last Updated: 9/29/2026

1. What This Policy Covers

This policy applies to paid subscriptions to the SciBayan instructor workspace — our Plus and Pro plans, billed monthly or annually. The workspace subscription is the only product SciBayan sells.

Everything else on SciBayan is free and is never charged for: the Free plan, our live workshops, and our public directories of research papers, university programs, and research grants. Because there is no charge, there is nothing to refund for any of them.

2. What You Are Buying

A paid plan is a recurring licence to use our web application. Access is granted to your account immediately after your payment succeeds, and it continues for as long as your subscription is active. No physical goods are shipped.

Our AI features run on an API key you supply yourself ("bring your own key"). Any charges from your AI provider are billed to you by that provider directly. SciBayan neither collects nor refunds them.

3. 14-Day Money-Back Guarantee

If you are not satisfied with your first paid subscription, request a refund within 14 days of your initial purchase and we will refund it in full. This applies to both monthly and annual plans, and you do not need to give a reason.

4. Renewals

Subscriptions renew automatically at the end of each billing period at the then-current price, until you cancel. We email you before an annual plan renews.

Renewal charges fall outside the 14-day window in Section 3. However, if a renewal takes you by surprise, contact us within 7 days of the charge; if you have not used the workspace during the new billing period, we will cancel the subscription and refund that charge in full.

5. Cancelling

You can cancel at any time from the billing section of your account — no email required and no cancellation fee. Cancelling stops all future charges.

Your paid features stay available until the end of the period you have already paid for. After that, your account moves to the Free plan; your courses and data remain in your account, subject to the Free plan's limits.

We do not refund the unused remainder of a billing period, except under Sections 3, 4, and 6.

6. Other Situations Where We Refund

• Duplicate or incorrect charges. Refunded in full, as soon as we confirm them.
• Extended service failure. If a fault on our side makes the workspace unusable for a prolonged period and we cannot resolve it, we will refund the affected part of your subscription.
• Unauthorised payments. If a charge was made without the account holder's permission, contact us and we will investigate and refund a confirmed unauthorised charge.

7. When We May Decline a Refund

We may decline a refund where an account has breached our Terms of Service, where a request is made after the windows above, or where we find evidence of repeated purchase-and-refund abuse of this policy.

8. How to Request a Refund

Email admin@scibayan.com from the address on your account, or write to us through our Contact page, telling us which plan you bought and roughly when. We aim to reply within 2 business days.

9. How Refunds Are Issued

Approved refunds are returned to the original payment method through our payment provider. Once we approve a refund, it is normally issued within 5 business days; how quickly it appears on your statement then depends on your bank or card issuer, and typically takes a further 5 to 10 business days.

Refunds are issued in the currency you were originally charged in. We do not cover losses caused by currency conversion or by fees your own bank may charge.

10. Your Statutory Rights

Nothing in this policy limits the rights you have under the consumer law that applies to you. Where that law gives you a longer cancellation or withdrawal right than this policy does — for example the statutory right of withdrawal available to consumers in the EU and UK — that right applies.

11. Changes to This Policy

We may update this policy from time to time. The version published here at the moment of your purchase is the one that governs it, and changes never apply retroactively to a payment you have already made.

12. Contact Us

For any billing, refund, or cancellation question, email admin@scibayan.com or use our Contact page.